Privacy Policy

We may collect the following personal information when you use our website or contact us:

Contact details: your name, email address, phone number, and postal address when you submit an enquiry or request a survey.

Usage data: information about how you use our website, including pages visited, time spent, and referring URLs, collected via analytics tools.

Communications: records of any correspondence between you and Panda Power, including emails and enquiry form submissions.

We use your personal data to respond to your enquiries and provide quotations for solar panel and battery storage installations.

We may use your contact details to follow up on survey requests, send appointment confirmations, and provide after-sales support.

We use anonymised analytics data to improve our website and understand how visitors find and use our services.

We will never sell your personal data to third parties or use it for unsolicited marketing without your explicit consent.

We process your personal data on the following legal bases under UK GDPR:

Legitimate interests: to respond to your enquiries and provide the services you have requested.

Contractual necessity: to fulfil any agreement to provide installation services.

Consent: where you have explicitly agreed to receive marketing communications from us.

We do not sell, trade, or transfer your personal information to third parties except in the following circumstances:

Service providers: we may share data with trusted third-party providers who assist us in operating our website or conducting our business, subject to confidentiality agreements.

Legal requirements: we may disclose your information where required by law or to protect the rights, property, or safety of Panda Power, our customers, or others.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected.

Enquiry and customer records are typically retained for up to 7 years in line with HMRC requirements for business records.

You may request deletion of your data at any time by contacting us at info@pandapower.co.uk.

Under UK GDPR, you have the following rights regarding your personal data:

Right of access: you can request a copy of the personal data we hold about you.

Right to rectification: you can ask us to correct inaccurate or incomplete data.

Right to erasure: you can request that we delete your personal data in certain circumstances.

Right to object: you can object to our processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at info@pandapower.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses cookies to improve your browsing experience. A cookie is a small file placed on your device that helps us understand how our site is used.

Essential cookies are required for the website to function correctly. Analytics cookies help us understand visitor behaviour and improve our content.

You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Our website uses HTTPS encryption to secure data transmitted between your browser and our servers.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

Email: info@pandapower.co.uk

Phone: 07749 571 550

Post: Panda Power Renewable Energy Ltd, South Staffordshire, West Midlands